Which statements are true when selling Medicare plans over the phone?

When selling Medicare plans over the phone, it is essential to ensure clarity and accuracy in the information provided. This is because potential customers rely on the information they receive to make informed decisions about their healthcare options. Clear communication helps build trust between the salesperson and the customer, ensuring that the latter understands the specifics of the plans being offered, including benefits, costs, and eligibility requirements. Accurate information is also critical in maintaining compliance with regulatory standards, as misrepresentation can lead to legal consequences for the company and negatively impact the consumer's experience.

Emphasizing family recommendations may be beneficial in certain contexts, but it is not a foundational requirement when selling over the phone. Using technical jargon can confuse customers rather than inform them, undermining the goal of effective communication. Providing a follow-up can be important in maintaining customer relationships and ensuring they have all the information they need, making it an essential part of the process rather than something to avoid.