Which of the following phrases should be avoided when comparing plans with a consumer?

Choosing the phrase "Nothing will change with your new plan" is a prudent option to avoid when comparing plans with a consumer because it can be misleading. Comprehensive comparison requires transparency about potential differences between plans, including changes in coverage, premiums, deductibles, or provider networks. When consumers hear that "nothing will change," it creates an unrealistic expectation that could lead to disappointment or frustration if the new plan differs in any significant way.

Providing a more accurate representation of what to expect, such as acknowledging that there may be differences in coverage or that every plan has unique features, fosters trust and helps consumers make informed decisions. This empowers them to understand the nuances of different plans effectively, aligning their choices with their specific healthcare needs and preferences. By clearly communicating the possibility of change, it encourages a more thorough discussion about what the new plan entails, ultimately resulting in better-informed consumers.