Which of the following is not considered unsolicited contact according to CMS regulations?

Mailing a marketing brochure to the consumer is not considered unsolicited contact according to CMS (Centers for Medicare & Medicaid Services) regulations. This is because mailing is classified as an acceptable form of communication when the recipient has not expressed a request for contact. Unlike phone calls, emails, or in-person visits, which directly engage the consumer and may occur without prior consent, sending marketing materials through the mail does not inherently require a pre-established relationship or explicit prior agreement from the recipient.

CMS regulations emphasize protecting consumers from unsolicited marketing practices that may lead to confusion or pressure. Thus, while phone calls, emails, and in-person visits can be deemed unsolicited if the consumer has not opted in or requested such outreach, mailing informational brochures is seen as a more passive approach that is typically permitted, especially when targeted to individuals who are already eligible for Medicare. This distinction underscores the regulatory intention to ensure that consumers receive information without being subject to aggressive marketing tactics.