Which guidelines should agents follow to help consumers understand the information presented? (Select 3)

Prepare for the UHC Ethics and Compliance Assessment. Use flashcards and multiple choice questions with hints and explanations. Get ready for your exam!

Agents should use approved scripts accurately because these scripts are designed to convey information clearly and consistently to consumers. Approved scripts ensure that all agents present the same information, which is critical for maintaining compliance with regulations and helping to prevent misunderstandings. By using these scripts, agents can communicate important details about products or services effectively, making it easier for consumers to comprehend their choices.

Communicating at a rapid pace is generally not conducive to helping consumers understand complex information. A slow and deliberate manner of speaking fosters better comprehension and allows consumers to absorb the details being presented.

Inviting others to assist in decision-making can sometimes lead to confusion or may not align with compliance practices, which emphasizes that the consumer should make informed decisions based on their own understanding.

Mailing the Enrollment Guide after enrollment may not be effective in aiding immediate understanding, as consumers often benefit from having access to educational materials before or during the decision-making process rather than after. Distributing these materials prior to enrollment helps ensure that consumers have the necessary information to make informed choices.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy