When completing an enrollment application, why is an agent prohibited from using their own email address?

An agent is prohibited from using their own email address on an enrollment application primarily to ensure that the consumer receives all important information directly. When an agent uses their personal email for such communications, there is a risk that critical notifications regarding the application, coverage options, or other essential updates may not reach the consumer in a timely manner. This can lead to misunderstandings, delays, or complications in the enrollment process.

Ensuring that communications are sent to the consumer's email address maintains a clear line of communication and enables the consumer to manage their own correspondence effectively. This practice not only enhances the customer's experience but also fosters transparency and accountability in the enrollment process.