What potential issue could arise from failing to clarify differences between plans to a consumer?

Failing to clarify differences between plans to a consumer can lead to consumer disappointment and confusion because when individuals do not understand the distinctions between various options, they may make decisions based on incomplete or misleading information. This lack of clarity can result in consumers selecting a plan that does not meet their needs, which ultimately leads to dissatisfaction with their choice. Confusion regarding benefits, coverage, costs, and eligibility can further exacerbate this situation, making it difficult for consumers to navigate their healthcare options effectively. Clear communication is essential in helping consumers make informed decisions, and when that clarity is missing, it jeopardizes their ability to choose plans that are truly aligned with their personal healthcare needs and circumstances.