What might occur if a member assumes their new plan has all the benefits of their old plan?

When a member assumes that their new plan has all the benefits of their old plan, it is likely to lead to a higher chance of complaints. This situation arises because the member may encounter unexpected limitations or differences in coverage, leading to frustration and confusion. Members typically base their expectations on their prior experiences, so if the new plan does not meet those expectations—whether through fewer benefits or changes in coverage—they may feel misled or dissatisfied. This can result in an increase in complaints directed toward customer service or support departments, as members seek clarification and assistance regarding their new benefits.

The other choices do not align with the realistic outcomes of such assumptions. Increased member satisfaction, for example, would typically stem from clear communication and understanding of benefits rather than assumptions leading to unmet expectations. Similarly, a higher level of understanding is more likely to come from thorough education about the new plan rather than assuming it mimics the old plan. Lastly, less need for support would generally result from proper understanding of a new plan's benefits and services; however, when members assume similarities, their need for support often rises due to confusion.