What is a possible negative outcome when a consumer misunderstands your information?

The selection of the outcome relating to consumer dissatisfaction accurately identifies a significant consequence of misunderstood information. When consumers are given unclear or misleading information, they may select a plan that does not align with their actual needs or preferences. This misalignment can lead to feelings of frustration and disappointment, particularly if the plan does not provide the expected benefits or coverage.

Dissatisfaction can arise from various factors, such as unexpected costs, inadequate coverage, or a lack of resources that meet the consumer's requirements. Ultimately, if consumers feel that they made a poor choice based on misunderstood information, their overall trust in the system and providers may diminish, making it essential to ensure clarity and accuracy in communication to foster positive consumer experiences.