What could happen if a member assumes their new plan has all the benefits of their old plan?

When a member assumes that their new plan includes all the benefits of their previous plan, it can lead to disappointment when they discover that there are significant differences between the two. This assumption may cause them to overlook important details and variations in coverage, benefits, and costs that might be present in their new plan compared to what they had before.

Understanding these differences is crucial for members to make informed decisions about their healthcare and to ensure that they are choosing a plan that meets their needs adequately. Therefore, when expectations are not met, it can result in unfavorable experiences, such as dissatisfaction with the healthcare services available to them or increased out-of-pocket expenses for services not covered under the new plan.