Under what condition should enrollment proceed? (Select 3)

Enrollment should proceed when the consumer understands the changes. This condition is crucial because it ensures that the consumer is fully informed about the options available to them and the implications of their choices. Understanding the changes is essential for the consumer to make an educated decision about enrolling, as it impacts their healthcare access and plan benefits. When consumers have clarity on what they are enrolling into, they are more likely to feel confident and satisfied with their decision, reducing the likelihood of confusion or regret later on.

In this context, the other conditions, while important, do not carry the same weight. For instance, a consumer expressing eagerness to enroll does not guarantee they have the necessary knowledge to make a sound decision. Similarly, a consumer agreeing to proceed could be influenced by different factors that may not indicate a full understanding of the situation. Finally, the availability of a decision helper, although beneficial, does not replace the necessity for the consumer's comprehension, which is fundamental to ensuring that the enrollment process is ethical and compliant with regulatory standards.